About Jason

Based in New York, I’m a seasoned UX Researcher with a knack for boosting user engagement and conversion rates. I specialize in SEO and user experience strategies, turning user insights into actionable improvements. My work includes in-depth user studies and data-driven optimization to enhance website performance and drive affiliate marketing success. Dedicated to growth, I'm always looking for new ways to improve user interactions and business outcomes.

Experience

Centerfield

Senior UX Researcher
February 2022 - Present
New York, New York, United States

  • Conduct user studies with real-world users

  • Work with a product manager to gather insights and feature needs to determine the product requirements for the new communications platform

  • Summarize user needs, goals, and pain points to better understand how the product can be developed to help solve these issues

  • Lead and conduct user research, including interviewing users and stakeholders, conducting usability tests, and summarizing feedback to the product engineering team

  • Create personas, user journeys, storyboards, wireframes, and design mockups

  • Conceptualize and wireframe the functionality required for the platform in a format that is approved and aligned on by the engineering team, executive management, and the end users

  • Collaborate closely with a cross-functional team to ensure technical feasibility of designs with engineers for best execution in a phased approach

Arity

Senior Experience Designer
August 2021 - February 2022
Remote

  • Use human-centered design approaches to frame problems, uncover patterns, discover opportunities, and visualize possibilities.

  • Understand and interpret brand, user, and business needs to develop innovative, creative, and results-oriented solutions

  • Plan, develop, coordinate, and facilitate workshops to gather insights and solutions from stakeholders, customers, and users

  • Help product team assess and prioritize opportunities, constraints, and features

  • Create rapid iterations of designs that can be tested and validated quickly

  • Conduct quick feedback loops through frequent and appropriate user research, testing, and metrics analysis

  • Articulate your ideas clearly and effectively

  • Partner with XD team specialists when appropriate for the product

ECS (Contracted for USPS)

UX Designer  to Senior UX Designer
September 2018 - July 2021
Remote

  • Conducted interviews and field studies to determine problems in existing applications.

  • Analyzed user research and presented findings to cross-functional teams to determine the best possible approach for starting new projects.

  • Facilitated collaborative workshops for big idea generation and feasibility studies, based on field research.

  • Created and maintained reusable assets such as graphics, glyph libraries, and CSS frameworks for developers to reduce their workload and speed time to deployment.

  • Designed mockups and prototypes for applications using Adobe Illustrator, After Effects, Photoshop, Sketch, XD, and Axure RP.

  • Ensured that all applications were accessible and ADA / 508 compliant according to the WCAG.

  • Increased engagement from postal supervisors with the USPS DMOS management app by 15% to 48%.

SAIC (Contracted for City of Memphis IS)

Front-End Developer / UX Designer
November 2015 - September 2018
Memphis, TN

  • Managed content for the City of Memphis website using various Content Management Systems

  • Worked with City liaisons to maintain and enhance website pages using HTML, CSS, Bootstrap, and JQuery

  • Created technical design documents using Adobe Illustrator CC and Photoshop CC

  • Created video training tutorials using Camtasia software

  • Conducted technical writing including policies and procedures as well as training documentation for new users

  • Assisted with the deployment of applications